1.1 Relay Limited (the Company, we, us and our) is committed to protecting the personal information of all its customers (Customers) in accordance with the Privacy Act 2020 (Privacy Act) and the Information Privacy Principles as set out in the Privacy Act.
1.4 For further information, please see www.privacy.org.nz.
3. Changes to this Policy
4. Collection of Personal Information
4.1 The Company will collect the following personal information:
(a) Any communication with the Company either directly, via phone or email.
(b) Information obtained by or submitted to the Company from the Customer through that Customer's use (or prospective use) of the Services.
4.2 The Company may supplement the information provided to it with information it receives from third parties.
4.3 We do not collect any other personal information about Customers, including details about any Customer’s race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.
5. Personal Information that may be Collected
5.1 The Company may, in addition to other information, collect the following information about a Customer:
(a) The Customer's name, phone number, residential address and email address.
(b) The Customer's gender and date of birth.
5.2 If any Customer chooses not to provide information when we ask for it, they may not be able to use the Services.
6. Use of Personal Information
6.1 The information that Customers provide to the Company may be used:
(a) to verify the identity of the Customer;
(b) in connection with the provision (or potential provision) of the Services to the Customer;
(c) to communicate with Customers in relation to the Services;
(d) to market our Services to Customers, including contacting Customers electronically (for example, by text, email or an online messaging platform);
(e) to undertake credit checks of any Customer (if necessary);
(f) to invoice any Customer and to collect money that a Customer owes to us, including authorising and processing credit or debit card transactions;
(g) to respond to communications from a Customer, including any complaints;
(h) to co-operate with any government, industry or regulatory authorities;
(i) to protect and/or enforce our legal rights and interests, including defending any claim; or
(j) for any other purpose authorised by a Customer, the Privacy Act and/or GDPR.
6.2 The Company reserves the right to use data (on a strictly anonymous basis) in relation to Customers' use of the Services for marketing and accounting purposes.
6.3 Customers may request the Company to stop sending marketing messages at any time, by contacting the Company on email@example.com.
7. Privacy Officer
7.1 The Company shall at all times have a person appointed as the “Privacy Officer” of the Company (the Privacy Officer).
7.3 The Privacy Officer may be contacted at firstname.lastname@example.org
9. Disclosure of Personal Information
10. Protection and Retention of Personal Information
11. Legal Rights and Access to Personal Information
11.1 Customers have the following rights in relation to their personal information:
(a) To request access to their personal information.
(b) To request a correction to their personal information.
(c) To request the deletion or removal of their personal information.
(d) To object to the processing of their personal information.
(e) To request a restriction on the processing of their personal information.
(f) To request a transfer or their personal information to you or a third party.
(g) To withdraw consent to the use of their personal information.
11.2 If at any time a Customer wishes to exercise any of the rights above, please contact the Company at email@example.com.
12. Data Processing Agreement
Last updated : 30th March 2022